After the implementation of the Real Estate (Regulation and Development) Act (RERA), homeowners are confident they will be able to protect their rights. The question is whether they are aware of how to make a complaint or an action in accordance with these new RERA regulations. Making action under RERA against developers who are not following the rules is now easy and straightforward. RERA, the Real Estate (Regulation and Development) Act (RERA), created in 2016, is intended to guarantee the prompt return of funds or the ownership of the house to buyers. But, the complainants have to pay a fee to the State Authority for it. Here’s how to make a complaint under RERA.
The person who is Aggrieved is able to file a complaint pursuant to Section 31 of the Real Estate (Regulation and Development) Act in 2016 before RERA Authority RERA Authority or the adjudicating officer. These complaints could be filed against promoters, allottees or real estate agents.
· Delay in Possession
· False advertisement
· Discrepancy in Project Registration
· Excessive Advance Payment
· Structural Defects
· Incomplete Project Details
It is possible to file complaints under the following conditions –
The state governments have established their own procedure and application forms in which complaints are made. A complaint filed under the RERA must be submitted in the form specified in the respective state’s rules. The complaint may be filed in relation to projects which is registered under RERA within the specified deadline, for the violation or infraction of any provision of the law or rules or regulations that are formulated under RERA.
Procedure to file Complaint under RERA Act, 2016 –
Step 1: Look for the state’s website – If you want to file a complaint with the authority, first, you have to visit the state’s official website and look for the complaint registration form/ section, where you can register your complaint.
Step 2: Filling the Complaint Form – When the person who is a victim of a grievance lands on the complaint form and fills it in, he must provide these details, which include Name, address, contact details, and Project information for further communications from the department and the reason behind the complaint. This is accompanied by the relevant documents that are essential to adjudicating.
Step 3: Fee Payment – After filling out the form, the customer must pay a fee to be able to settle the claim, which ranges from Rs. 1,000 or more to the amount of Rs.5,000/- based on state-to-state. It is possible to pay using various methods that accept online transactions.
Step 4: Confirmation – After the payment is made, the customer will be notified via text message and an email that the payment/complaint has been successfully filed and that the transaction is tracked on RERA’s website.
Step 5: Proceeding – Following receipt of the complaint, the regulatory authority will hold an inquiry bench that gives an opportunity to the person who is involved to state their case at a reasonable time. However, it is at the decision of the authority concerned that the grievances of the customer will be heard by just one bench member or by any other member or members of their authority.
As per the rules, a complaint must be settled within 60 days from the date of complaint.
