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What is Consumer Standard Complaint?
Consumer Standard Complaints – Consumers who pay for a specific good or service have the right to take legal action if they receive subpar products or subpar services. The Consumer Protection Act of 1986 gives consumers various legal rights and protections. According to this Act, the customer may take a business or service provider to court with a formal complaint. An online consumer complaint is what this specific issue is known as. If the business ignores a legal warning to correct the problem, a complaint is typically made. All necessary information and accompanying documentation must be submitted when registering a complaint. The consumer courts in India offer clients prompt legal counsel and decisions.
Need for Consumer Standard Complaint
The Consumer Standard Complaints, Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
FAQs for Consumer Standard Complaints
Q1. What complaints can be filed in consumer court?
Ans -Cases that involve a dispute in the nature of a Consumer-Trader/Seller are heard in a Consumer Court. The cases must be either for deficiency in service, damaged goods, hazardous goods or services, unfair or restrictive trade practices, etc.
Q2. What happens after a consumer complaint?
Ans -A dissatisfied consumer can file a complaint directly with the national commission or appeal against decisions of the state commission within a month from the date of the order. The court fee is Rs 5,000 and the demand draft should be in the name of The Registrar, National Consumer Disputes Redressal Commission.
Q3. What are the steps of the Consumer Standard Complaints process?
Ans – STEP 1: Intimation via Notice: A notice to be sent by the aggrieved party to the service provider who provided the goods or the services. …
STEP 2: Get the Consumer Complaint Drafted
STEP 3: Attach Relevant Documents
STEP 4: Appropriate Forum
STEP 5: Pay Requisite Court Fees
STEP 6: Submit an Affidavit
Q4. Who can file a Consumer Standard Complaints ?
Ans -The Consumer Standard Complaints: A consumer, or in case of more than one consumer, one or more consumers may file complaint. Any voluntary consumer association registered under the Companies Act, 1956 or any other law, for the time being enforced. The Central Government. Any State Government.
CONSUMER STANDARD COMPLAINT SAMPLE FORMAT
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM AT ……………………….
Complaint No.: __…………………../……………..
…………………………………………………………………………………………….Complainant
Versus
………………………………………………………………………………………………Respondents
Complaint under Section 12 of The Consumer Protection Act 1986
Respectfully Sheweth:
1. That the relevant facts and the facts leading to filing of present complaint are given in brief hereunder in chronological order for the convenience of your honor :-
Date______
Events______
(a)
_______
GROUNDS
2. That the above being the background of the case, the complainant is entitled to maintain and file the present complaint before this Hon’ble Forum on the following grounds amongst others, each one of which is without prejudice to others, and seeks the indulgence of this Hon’ble Forum to issue directions or orders to the opposite parties deemed appropriate :-
(a) That such an act and omission on the part of the opposite parties amounts to deficiency in service, restrictive trade practice and unfair trade practice under the purview of the Consumers Protection Act.
(b) That the complainant has suffered lot of avoidable mental agonies, physical harassment and financial loss, irreparable loss and injury at the hands of the opposite parties for which the complainant deserves to be amply and suitably compensated in terms of money in the interest of justice.
(c) That the opposite parties deserves to be saddled with heavy and extra-ordinary costs so that the opposite parties can be deterred from adopting such mal-practice in future.
(d) That the complainant herein deserves to be amply compensated in terms of money for the inconvenience, traveling expenses, for mental agonies, damages, delayed service/no service, interest, and loss suffered due to negligence and dereliction of duties by the opposite parties.
3. That the complaint is within the period of limitation.
4. That this Hon’ble Forum has a jurisdiction to entertain and to try the complaint as the headquarters of both the complainants and the opposite parties are with in the jurisdiction of this Hon’ble Forum. It is submitted that the present complaint is being filed without prejudice to other rights or remedies available to the complaint.
5. It is, therefore, prayed that this Hon’ble Forum may be pleased to pass the following orders, directions and grant the following reliefs in favour of The complainants in the interest of justice :-
(a) Direct the opposite parties to _____ along with interest @ ..% from the date of payment till realisation;
(b) Saddle the opposite parties with special and extra-ordinary costs as deemed fit so as to deter them from adopting such malpractice in future;
(c) Award a compensation of Rs. _____ to the complainant on account of mental agony, physical harassment, and financial loss;
d) Allow the cost of this complaint;
(e) Pass such other orders in favour of the complaints as deemed fit and proper in the facts and circumstances of the case.
AND FOR THIS ACT OF KINDNESS, THE HUMBLE APPLICANTS AS IN DUTY BOUND, SHALL EVER PRAY
……………………….. Complainant
______ Through, Advocate
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM AT ……………………………..
Complaint No;……………………………/…………….
……………………………………………………………………………………………..Complainant
Versus
………………………………………………………………………………………………Respondents
Affidavit in support of complaint Under Section 12 of the Consumer Protection Act 1986
I, ___________________, do hereby solemnly affirm and declare as under:-
1. That the accompanying complaint has been prepared under my instructions.
2. That the contents of paras 1 to 5 of the complaint are correct and true to the best of my knowledge.
3. That I further solemnly affirm and declare that this affidavit of mine is correct and true to the best of my knowledge and no part of it is false and nothing material has been concealed therefrom.
Affirmed at …………………………. this the ______.
Deponent
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